Client Services Coordinator- Part-Time
9:00 am – 3:00 pm Monday - Friday
Empathetic – Organized – Customer Focused - Follows Through to Completion
Agile & Adaptable to Deadlines – Excellent Interpersonal Skills – Committed to Mission
Detail-Oriented – Flexible & Easily Adapts to Changing Priorities – Caring & Empathetic
Does this describe YOU? Are YOU the one we’re seeking?
Join a Family Tradition of Caring! Our client, a Funeral Home in New Cumberland has an opening for a flexible, part-time Client Services Coordinator to generally work from 9:00 am – 3:00 pm Monday – Friday (and also cover the Office Manager’s vacations working 40 hours a week a few times a year); hours may be slightly less during less busy times. Primary responsibilities include performing administrative processes, communicating in a patient and caring manner with families and assisting funeral directors in support of the quality services and personal attention given to families served. The role reports to the Office Manager.
Qualified candidates must possess a High School diploma or an Associate’s degree in business helpful. At least 5 years’ office administrative or customer service experience necessary with proven delivery of excellent customer service required. Essential skills include: professional demeanor with outstanding telephone etiquette; superb verbal and written communication skills; excellent interpersonal skills with the ability to consistently demonstrate respect, kindness, patience, empathy and understanding especially when working with the elderly, families and emotionally distraught; time management; ability to follow through on tasks; work efficiently; be proactive; and organizational skills. Flexible, with the ability to roll with changes and having a sense of humor is helpful, too! (This is a dog friendly office. So, the successful candidate must be ok with this environment. Office is located on the 2nd floor and requires going up/down the stairs multiple times a day to answer the door as well. There are also some odors/smells on occasion from the preparation room.)
Technical skills include: Proficiency with Office 365, Microsoft Outlook, Word and Excel. Access is used for data entry. Strong attention to detail with high degree of accuracy for document preparation, and proofreading skills. Prior experience with QuickBooks helpful.
If you are “The One” we’re seeking to join our team, please submit your resume and a brief cover letter (including pay requirements) to Julie Shore at firstname.lastname@example.org. Thank you for reading!
Job Type : Part-time
Education Level : Associate Degree
Experience Level : Mid to Senior Level
Job Function : Administrative, Customer Service