Home Retention Counselor

Home Retention Counselor

Essential Duties and Responsibilities:

  • Maintain an auto queue of Non-FHA accounts that are 15-44 days delinquent; make outgoing calls and take incoming calls through a designated phone queue – minimum requirement of 175 calls per day. Also send letters encouraging the borrower to contact the client
  • Process incoming payments and advise the accounting area how to post the funds that were received
  • Review financial information to see if a complete package has been received. If items are missing, send letter to borrower
  • Maintain a neat and organized work area
  • Other duties as assigned by the Manager of Default Servicing

Education and/ or Work Experience Requirements:

· High school diploma or GED required. Associates degree or higher preferred.

· At least one year of experience in the mortgage or collections industry preferred

· Excellent verbal and written communication skills, including ability to effectively communicate with borrower

· Ability to perform a high volume of work daily

· Must have a team mentality

· Ability to work independently

· Bilingual is a plus

Physical Demands:

· Must be able to talk, listen and speak clearly on telephone

· Must work one (1) evening per week (Monday through Thursday - work hours that day are from 10:30 am -7pm).


Additional Info

Job Type : Full-Time

Education Level : Not Applicable

Experience Level : Entry Level

Job Function : Finance

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