Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!

We are looking for an experienced full-time Customer Service Associate to support the operational processes of the Central Pennsylvania Food Bank (CPFB), including support and process assistance for critical customer service, front desk receptionist responsibilities, and order processing activities. This position will serve as support for agency pickup reporting, entry, customer order, inventory transactions, and mobile distribution planning.

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program

Job Accountabilities:

• Front desk duties include answering incoming phone lines, welcoming visitors, receiving incoming mail and packages, ordering office, and kitchen supplies, delivering mail and packages to staff, scanning invoices, then electronically filing, supporting emergency walk-in food clients, and taking deposits to the bank as needed.
• Take food orders by phone or by fax and enter/process orders into Primarius 2 (P2) software.
• Close out orders and apply grant funds to ensure accuracy of billing, working with Finance on issues or discrepancies.
• Troubleshoot issues as customer-agency concerns and questions occur.
• Provide customer assistance to agency representatives.
• Schedule agency pickups and shopping appointments via phone and email.
• Coordinate The Emergency Food Assistance Program (TEFAP) processing.
• Assist with ordering short shelf-life products such as milk and specific purchased products directly from vendors via email.
• Monitor inventory levels using P2 and in-stock counts from Williamsport to identify slow movers or shortages.
• Work with the Harrisburg CPFB Operations & Logistics staff, including the Senior Inventory Control Manager, to support order shipments.
• Develop methods to integrate operational changes into the Customer Service processes.
• Support warehouse activities, as needed, including sorting donations and assisting partner agencies with shopping appointments.
• Perform other duties and tasks assigned.

Other Duties:

• In instances of a federal, state, or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

Education:  

• High school diploma or GED required.
• Combination of education, experience, and/or training that provides the required knowledge and skills for the position.
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Experience: 

• Call center experience preferred.
• Customer Database system experience preferred.
• One or more years’ customer service in a non-profit or retail setting preferred.

Knowledge, Skills, and Abilities:

• Passion for CPFB's mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.

Ability to work as part of a high-performance team and be a strong team player.

Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.

Must be friendly, outgoing, positive attitude, and be comfortable speaking to people.

Must have a professional demeanor with the ability to work cooperatively across all levels of the organization.

Must be detail-oriented with the ability to work independently, plan, prioritize, take initiative, resolve problems, meet deadlines, and multitask.

Must be reliable with high integrity and strong work ethic.

Exhibit strong verbal, written, analytical, presentation, planning, time management, and organizational skills. Ability to write, edit, and proofread correspondence and materials for accuracy and style.

Exhibit strong interpersonal, problem-solving, and administrative skills.

Must be positive, cooperative, honest, and dependable.

• Strong computer skills/use of Food Bank software and to master database and reporting systems.
• Obtain knowledge of CPFB products and daily processes.
• Ability to input and maintain accurate records, to perform research, and to compile data.
• Excellent problem-solving skills and behavior management skills.
• Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.

Knowledge of organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.

• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential functions include computer and related equipment, calculator, photocopier, and telephone.

Supervisory Responsibilities:  None.

Physical Requirements or Licenses:

• This position will work onsite in the Williamsport office with some flexibility to work hybrid for example, during inclement weather, at the discretion of the SVP/Chief Programs Officer or based on the needs of the organization.
• A valid driver’s license with history of a good driving record.
• Conditions may include working outside in inclement weather, working closely with others, working alone, and working protracted or irregular hours.
• Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.
• Regularly required to stand and walk.
• Frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Occasionally required to sit, climb, or balance and stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• May be exposed to wet and/or humid conditions and extreme cold.
• Must be able to occasionally lift or move up to 40 pounds. 
• The noise level in the office is typically quiet.
• The noise level in the warehouse is usually moderate.
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The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.

The Food Bank’s work culture is progressive and forward-thinking. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.

Applicants must submit a cover letter, resume, and salary requirements by October 17, 2025, to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109, or email hrdepartment@centralpafoodbank.org.

We are proud to be an equal-opportunity employer.