About Everound

Everound is a leading Managed IT Services Provider (MSP) committed to empowering businesses through innovative and secure technology solutions. We partner with organizations of all sizes to streamline operations, enhance productivity, reduce risk, and strengthen digital infrastructure. By delivering customized IT strategies, we ensure seamless performance and dependable support for our clients.

What You’ll Do

As an IT Support Specialist II at Everound, you’ll serve as a key technical resource responsible for handling a wide range of client IT needs—from day-to-day support to more complex technical issues and system management. You’ll work both independently and collaboratively to support client environments, contribute to IT projects, and help ensure smooth, secure operations. Your responsibilities will include:

• Direct Client Support
• Provide comprehensive remote and onsite technical support for desktops, laptops,       mobile devices, printers, and core business applications.
• System & Network Administration

Perform configuration, maintenance, and support for systems and networks including Windows/macOS environments, Active Directory, Office 365, switches, firewalls, and wireless infrastructure.

• Issue Resolution & Troubleshooting

Address a range of technical issues including hardware failures, software errors, network connectivity problems, and performance bottlenecks. Support and execute small to mid-sized IT projects such as system upgrades, device rollouts, cloud migrations, and onboarding for new clients. Implement and maintain security best practices including patch management, antivirus, backups, MFA, and access control policies. Use RMM tools to monitor system health, deploy updates, and proactively identify and resolve potential issues before they affect users. Work closely with peers across support levels to share knowledge and improve team efficiency. Contribute to process documentation and the internal knowledge base. Provide occasional guidance to less-experienced team members, helping them troubleshoot issues and build technical skillsets.

• Project Work & Deployments
• Security & Compliance
• Proactive Maintenance & Monitoring
• Collaboration & Knowledge Sharing
• Mentorship Opportunities

What You Bring to the Table

We’re looking for a well-rounded, dependable IT professional who enjoys solving problems and supporting users in a fast-paced, client-focused environment. The ideal candidate has:

• U.S. Citizenship & Valid Driver’s License (required for client site visits)
• Technical Expertise: Strong understanding of Windows 10/11, macOS, Microsoft         365, networking (TCP/IP, DNS, DHCP), and Active Directory
• MSP Experience Preferred: Familiarity with RMM tools, PSA/ticketing systems             (e.g., NinjaOne, HaloPSA, Hudu), and working with multiple client environments
• Troubleshooting Skills: Confident diagnosing and resolving a wide range of IT              issues independently
• Excellent Communication: Able to clearly explain technical concepts to clients           and deliver excellent customer service
• Time Management & Prioritization: Capable of handling multiple support                      requests, projects, and follow-ups without oversight
• Security Awareness: Working knowledge of IT security best practices and tools
• Education & Experience: Associate’s degree in IT, Computer Science, or                     equivalent experience with 2+ years in an IT support or systems role

Join Us!
If you're ready to take your IT career to the next level with a company that values your expertise, encourages growth, and supports innovation, we’d love to hear from you. Apply today and become part of a team dedicated to delivering exceptional IT services with care and precision.

Apply on Indeed: https://www.indeed.com/viewjob?jk=46e9f3c1fe1bc170&from=shareddesktop_copy