HARRISBURG – Amid a late-season surge in flu, RSV, norovirus and other virus-borne illnesses, Capital Blue Cross is reminding people that when and where they seek care can help minimize the spread of illness and ensure healthcare facilities are not overwhelmed.

“This time of year, we are seeing some emergency rooms inundated with cases of flu and stomach viruses – conditions that sometimes can be treated just as effectively by a family doctor or urgent care,” said Dr. Jeremy Wigginton, Chief Medical Officer at Capital Blue Cross. “Weighing your best options for care not only can save you time and money, it can help keep hospital caregivers from being stretched too thin.”

Reported respiratory illnesses have increased across Pennsylvania hospitals in recent weeks, according to the Pennsylvania Department of Health, which reports “very high” flu cases – nearly 130,000 as of Feb. 8 – as well as high RSV activity. National trends mirror that increase.

Dr. Wigginton said self-care practices – such as rest, fluids, and over-the-counter medications – are important first steps, but it’s also crucial to know when and how to seek professional healthcare.

“If your symptoms are mild to moderate, staying home and taking care of yourself not only helps you, it helps prevent the further spread of viruses,” he said. “If you have chronic conditions like diabetes or high blood pressure, talk to your regular healthcare provider about which over-the-counter medications are best for you. Pharmacists also can help answer questions when you’re choosing over-the-counter treatments.”

If you think your symptoms require medical attention, contact your primary care physician (PCP), often referred to as a family doctor, or seek care virtually. If you don’t have a family doctor, or cannot schedule a convenient appointment time, urgent care is a middle-ground option between a PCP and the emergency room.

ERs should be used for the most severe symptoms, such as severe breathing issues, chest pain, or life-threatening conditions. Since ERs tend to see the sickest patients first, regardless of when they arrive, you might wait longer if your condition is less urgent. An ER visit also typically costs more than a family doctor or urgent care.

Capital Blue Cross’ online “Capital Journal” has more information on how and when to seek appropriate care.

About Capital Blue Cross

Capital Blue Cross serves a 21-county region in Central Pennsylvania and the Lehigh Valley by offering health insurance products, services and technology solutions that provide peace of mind and promote health and wellness for our members. We focus on simplifying and personalizing the healthcare experience and using innovative solutions – including patient-focused care models, actionable data, and digital health technologies – to create healthier lives and lower healthcare costs. Our Capital Blue Cross Connect health and wellness centers provide in-person service and inspiration to help people reach their health goals. Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association.